Last Updated: 14-08-2026

AASRAA appreciates and values every contribution made in support of our work. Donations made through the AASRAA website are voluntary contributions intended to support our charitable and social-development activities.

However, AASRAA recognises that payment errors or technical issues may occasionally occur. The following policy applies to such situations.

1. Cancellation of Donations

A donation cannot ordinarily be cancelled once the payment has been successfully processed.

If you have made a donation in error, please contact AASRAA as soon as possible with the transaction details. AASRAA will review the request on a case-by-case basis.

Submission of a refund request does not automatically guarantee that a refund will be issued.

2. Duplicate Transactions

If the same donation has been charged more than once due to a technical or payment-processing error, the donor may contact AASRAA for verification.

Where a duplicate payment is confirmed, AASRAA may initiate a refund of the duplicate transaction, subject to verification and the procedures of the relevant payment gateway or banking institution.

3. Payment Debited but Donation Not Confirmed

If your bank account, card or UPI account has been debited but the donation has not been successfully recorded or confirmed on the AASRAA website, please contact us with:

• Name of the donor
• Date and approximate time of transaction
• Amount paid
• Transaction/reference number
• Payment method used
• Relevant bank/payment confirmation, if available

AASRAA will verify the transaction with the payment service provider and take appropriate action.

In some cases, the amount may be automatically reversed or refunded by the bank or payment gateway without any action being required from AASRAA.

4. Incorrect Amount

If you believe that you have accidentally entered or paid an incorrect donation amount, please contact AASRAA promptly with the transaction details.

Any request for a refund or correction will be considered on a case-by-case basis, subject to verification, applicable laws and the status of the funds.

5. Refund Processing

Where AASRAA approves a refund, the refund will ordinarily be made to the original payment method used for the transaction.

The time required for the refunded amount to appear in the donor’s account may depend on the payment gateway, bank, card issuer or other financial institution involved.

AASRAA cannot guarantee the exact time taken by a bank or payment service provider to complete a refund.

6. Donations Already Utilised or Committed

Where a donation has already been utilised, allocated or committed towards a programme or activity, AASRAA may not be able to process a refund.

Any exceptional request will be reviewed based on the circumstances and applicable legal and operational requirements.

7. International Donations

Where applicable, donations received from outside India may be subject to additional legal, regulatory and banking requirements.

Refunds relating to international donations may therefore be subject to additional verification and processing requirements.

8. Tax Receipts

Where a donation receipt or other statutory documentation has already been issued, donors requesting a refund may be required to provide additional information or return/correct the relevant documentation, where applicable.

Any tax implications arising from a refund are the responsibility of the donor.

9. How to Request a Refund or Report a Payment Issue

Please contact:

For security reasons, please do not send your full card number, CVV, UPI PIN, banking password or other confidential payment credentials to AASRAA.

10. Policy Changes

AASRAA may update this Refund & Cancellation Policy from time to time. Changes will be published on this page along with an updated “Last Updated” date.